Fix This Computer Can't Connect to the Remote Computer: Troubleshooting and Resolution

Struggling with the frustrating error message "This Computer Can't Connect to the Remote Computer"? Fear not! This comprehensive troubleshooting guide will empower you to diagnose and resolve this connectivity issue like a seasoned IT pro. We'll delve into checking the RDP protocol status, RDP listener port, RDP service status, and ensuring the RDP listener is operational. By following our step-by-step instructions, you'll restore seamless remote desktop connections in no time. fix this computer cant connect to the remote computer_1

Fix This Computer Can’t Connect to the Remote Computer

Experiencing the frustrating error message “This computer can’t connect to the remote computer”? Don’t worry; we’ve got you covered! Here’s a step-by-step guide to troubleshoot and resolve this issue like a pro:

1. Check Remote Desktop Status & Firewall

  • Make sure Remote Desktop is enabled on the host PC.
  • Check firewall rules and allow RDP traffic through.

2. Network Profile & Credentials

  • Ensure the network profile is set to “Private” or “Work” on both computers.
  • Reset Remote Desktop Connection credentials.

3. Advanced Troubleshooting

  • Add the remote PC’s address to the hosts file.
  • Check and configure the RDP Listen Port.
  • Enable Remote Desktop Services in Group Policy Editor (if applicable).

If you’ve followed these steps but still encounter the error, consider reaching out to a qualified IT professional for further assistance. fix this computer cant connect to the remote computer_1 If you’ve recently updated to Windows 10 Creators Update and lost your internet connection, you may need to fix the issue right away. Likewise, if you’re trying to connect to a 5GHz Wi-Fi network on Windows 7, 8, or 10 and are having trouble, we have a solution for you.

Check the Status of the RDP Services

To begin troubleshooting RDP issues, it’s essential to check the status of the RDP services on both the local and remote computers. Here’s how:

Local Computer:

  1. Open the Services window (services.msc).
  2. Locate and right-click on Remote Desktop Services.
  3. Select Properties.
  4. If the service status is “Stopped,” click Start.
  5. Click Apply and then OK.

Remote Computer:

  1. Follow the instructions in our linked guide: How to Check the Status of the RDP Protocol on a Local Computer.
  2. Enable RDP and check its status.

Key Takeaways:

  • Remote Desktop Protocol (RDP) allows users to connect to and control computers remotely.
  • If you’re unable to establish an RDP connection, checking the status of the RDP services is a crucial troubleshooting step.
  • If the RDP service is stopped, starting it can often resolve connectivity issues.
  • Verifying RDP protocol status on both local and remote computers ensures that RDP is enabled and functioning correctly.

Most Relevant URL Source:

Check that the RDP listener is functioning

To establish a successful RDP connection, it’s crucial to verify that the Remote Desktop Protocol (RDP) listener is operational. Here’s how to check its status:

1. Ensure RDP Service is Running:

  • Open the Services utility (services.msc).
  • Locate the Remote Desktop Services service under “Name.”
  • Check if the status is Running. If not, right-click it and choose Start.

2. Verify RDP Listener Port:

  • By default, RDP uses port 3389. Ensure that this port is open and accessible.
  • To check, open the Command Prompt (cmd) as administrator.
  • Run the following command: netstat -ano | find "3389"
  • The result should show a listening process on port 3389.

3. Disable Firewall Temporarily:

  • Windows Firewall may block RDP connections. Disable it temporarily to test connectivity.
  • Go to Control Panel > System and Security > Windows Firewall.
  • Click Turn Windows Firewall on or off and select Turn off Windows Firewall (not recommended) for both public and private networks.

4. Check RDP Self-Signed Certificate:

  • RDP uses a self-signed certificate for authentication. Verify its status:
  • Open the Local Computer Policy Editor (gpedit.msc).
  • Navigate to: Computer Configuration > Windows Settings > Security Settings > Public Key Policies > Certificate Services Policy > Certificates.
  • Expand Remote Desktop and check if the certificate is Valid.

Key Takeaways:

  • Ensure the RDP service is running on both the local and remote computers.
  • Verify that the RDP listener port (default: 3389) is open.
  • Temporarily disable the firewall to rule out any blocking issues.
  • Check the status of the RDP self-signed certificate.

Most Relevant URL Source:

FAQ

Q1: How can I check the status of the RDP protocol on my local computer?

A1: You can check the status of the RDP protocol using the steps outlined in How to Check the Status of the RDP Protocol on a Local Computer.

Q2: How can I verify the status of the RDP listener port?

A2: To verify the status of the RDP listener port, ensure that the port is open and not being used by another application. Additionally, confirm that no firewall is blocking the port.

Q3: How can I check if the RDP listener is functioning?

A3: To check if the RDP listener is functioning, verify that the listener is running and the RDP self-signed certificate is valid. Additionally, examine the permissions of the MachineKeys folder.

Q4: What can I do if the RDP services are not running?

A4: If the RDP services are not running, open the Services window (services.msc), locate and right-click on Remote Desktop Services, choose Properties, and click Start if the service status is “Stopped.”

Q5: Where can I find additional troubleshooting guidance for RDP connection issues?

A5: For additional troubleshooting guidance, refer to the following resources: